FAQ's

How can I contact Klarfen®?
You can reach us at info@klarfen.com. Our support team is available to assist you with any questions or concerns.

Do you ship worldwide?
Yes, Klarfen® ships internationally to all countries.

Where do you ship from?
We ship all orders from our logistics center in Germany, USA and Canada.

Can I change or cancel my order?
If you wish to change or cancel your order, please contact us within 12 hours of placing it. After this window, we cannot guarantee changes, but you may return the item for a full refund once it arrives.

What payment methods do you accept?
We accept Visa, Mastercard, American Express (AMEX), and PayPal. All payments are processed securely.

When will my order be processed?
Orders are processed Monday through Friday, excluding holidays. Please allow 1–3 business days for processing. Orders ship the next business day after processing is complete.

How long will it take to receive my order?
Delivery times vary by destination but typically range from 2 to 4 weeks. Delays may occur due to high demand or customs clearance.

What if I don’t receive my order?
If your order has not arrived within 30 days of the shipping date, you are eligible for a full refund. Please contact us at info@klarfen.com for assistance..

How do I return an item?
To request a return, please email us at info@klarfen.com with your order number and reason for return. We’ll provide you with return instructions.

What if the item I received is defective, damaged, or incorrect?
Please email us immediately with your order number, photos of the item, and a brief description of the issue. We will resolve the matter as quickly as possible.

When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after we receive and approve your return. If your refund hasn’t appeared, please contact your bank or card provider, as posting times may vary.